Custom orders require 3-4 weeks processing time
Sale Items and Thistle and Thread Originals require 1-2 days processing time
All other Thistle and Thread embroidery collection pieces require 2-3 weeks processing time
Kits requite 3-7 days processing time
If you are needing an order expedited please contact us BEFORE placing your order.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Thistle and Thread can't be held responsible for delays due to customs.
Once your order is complete you will receive an email with your digital download. If you have any questions about how this works, or if you run into any issues please don't hesitate to contact us at email@example.com.
Returns & exchanges
We gladly accept returns and exchanges. Just contact us within 7 days of delivery. Please ship the item(s) back within 14 days of delivery.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
All Kits, PDF Pattern downloads, and any Thistle and Thread product is for personal use only. Please do not use our designs for resale.
Custom and personalized orders
We gladly accept custom orders. If you have an idea that is different from anything listed please feel free to submit a custom inquiry and we can get started on something special for you!
Our embroidery hoops are made from cotton fabric and embroidery floss. They will be damaged if any liquid is poured on them, so leaving them outdoors is not the best location. It is not easy to remove any stain that might get on the embroidery hoop, but the best way to try is by using a stain remover with a cotton swab and dabbing the area.
Gift wrapping and packaging
Each order is wrapped in a simple, but special package. If you would like a special message to the recipient please don't hesitate to ask!
Some of our products are available for wholesale purchase. If you are interested, please send fill out our Wholesale Inquiry Form and we will get back to you with our current wholesale offerings as well as our Terms and Conditions.
Last updated on Aug 9, 2016