Shipping & Processing Times
We ship each textile order in a cardboard mailer to protect your product. You can choose the shipping method you prefer when you check out. For in-stock items, they will be shipped in 4-7 business days. Items that are out-of-stock but available for backorder, we will notify when they are in stock and when your backordered product will be shipped. Because of the nature of the product we cannot provide exact dates as to when an item will be re-stocked. We dye on a weekly basis and work hard to keep the textiles available for purchase.
We gladly accept returns and exchanges. Just contact us within 7 days of delivery. Please ship the item(s) back within 14 days of delivery.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Buyers are responsible for any customs and import taxes that may apply. Thistle and Thread can't be held responsible for delays due to customs.
We will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently Asked Questions
Are the textiles washable?
Yes, you can wash your ribbons, table runners, and linen napkins. Because of they are hand dyed, we encourage you to use a ph neutral soap such as Seventh Generation to prevent the dye to reacting and changing color. We hand-fray each of our products, and that process will continue when washed. If you would like to accelerate the fraying process you can wash the textiles on a gentle cycle in a machine. Do not spot treat any of our textiles as it may cause variances in the color on the ribbon. If you have a dark spot on your textiles we encourage you to take them to dry cleaner.
How accurate are the colors show in your photos?
We aim to photograph our photos with the highest accuracy possible. Because there is no perfect way to show the color and texture of handmade products online, there may be slight variances between the photo and the actual product. The best way to be sure that you are getting the exact shade and texture that you are looking for is to order a swatch.
Is wholesale available?
Each of our textiles are carefully crafted by our small team here in Louisville, KY. Pricing of our products reflect their value and our commitment to excellence. Because of this labor intensive process, we don’t offer traditional wholesale pricing. We do however offer a discount when orders are placed in bulk. To get more information on this option, please send us an email and we will get back to you as soon as possible.
Can you rush my order in an emergency?
The Thistle and Thread team is very small, and when a rush order is requested we try our best to accommodate but there are limitations. Please contact us before you order if you are needing something rushed and we can confirm if your request can be fulfilled.
Can I request a color that I don’t see in your catalogue?
We do offer bespoke textile creation for an additional fee. Please contact us with your request and we can collaborate with you to create something truly unique.